Have you received word from a friend or coworker that they did not get an email you sent? If so, the first actions you should take to figure out why are listed below. Let's try to identify the issue first since it can be on your end or their end.
You'll typically receive an email telling you that the email was not delivered if the issue is on your end. Keep this email because it frequently contains important hints even if these communications are typically difficult to understand.
These communications frequently state if the delivery issue is a short-term or long-term one. Show this email to your IT professional if it's permanent so they can translate it for you.
Maybe it's just a simple case of a typographical error in the email address of the recipient. Alternatively, your mail server may have been blacklisted. Wait a few more hours to check whether your email may finally be delivered if the issue is only temporary.
If your email doesn't bounce back to you, the issue is probably with the recipient. If the issue is with the recipient, you might not be able to fix it, but you can recommend some solutions nonetheless.
- To check if your email was designated as spam and not delivered to the recipient's Inbox, ask the receiver to check his or her garbage bin.
- Request that the recipient whitelist your email address.
- Ask the receiver to get in touch with their IT department. If the email was marked as spam and never delivered, the IT specialist can look into spam filters and/or firewalls further.
Here are some temporary fixes you can use while the issue with email delivery is investigated and fixed.
- Send your same email again, but this time leave out any attachments and, if applicable, your signature.
- New test email to be sent. Do not add any attachments or your signature, and keep it brief. Check to see if the recipient can receive any emails you have sent.
- To send an email to the recipient, request the assistance of a coworker. Here, we're attempting to determine whether the receiver is able to receive emails from the domain name of your business.
- From one of your other email accounts, send the person an email.
In most cases, a solution can be found by doing these tests and taking the suggestions into consideration.
The technical employees from the businesses that oversee both the sending and receiving mail servers had to work together to resolve certain more complicated email delivery issues that have occured with people over the years, but these are the exception rather than the usual.
